Fun gameplay is our goal, but your safety and well-being come first. mix88 provides a range of self-control tools, practical guides, and ongoing support to ensure every member can enjoy a healthy and responsible gaming experience.
We provide easy-to-use tools so you always remain in full control while playing.
Set your own deposit limit for a daily, weekly, or monthly period. Once the limit is reached, the mix88 system will automatically block any additional deposits until the natural reset period.
Control how long you play each day with the session time limit feature. Once the limit is reached, the system will issue a warning and automatically end your session to prevent excessive play.
If you feel you need a short break, use the self-break feature to suspend your account for 24 hours, 7 days, or 30 days. No questions asked, no hassle — all manageable directly from your account settings.
For members who need a longer break, we offer a self-exclusion option ranging from 6 months to 5 years. During this period, the account will be fully locked and cannot be reopened early.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, the mix88 system will automatically end your gaming session to protect your account balance.
The mix88 support team is trained and available 24/7. If you're concerned about your own gaming habits or those of someone you care about, contact us and we'll point you to the right support resources.
If you or a loved one needs immediate support regarding a gambling problem, contact our team via Live Chat.
Contact SupportResponsible gaming means playing in a controlled, mindful manner and within your limits — both in terms of time and money. At mix88, we believe online entertainment should be enjoyable, not a source of stress or problems. Gambling, when done responsibly, can be a fun and relaxing activity. However, we also recognise that without proper controls, it can negatively impact a person's life.
The mix88 platform is built on the principle that member enjoyment and safety must go hand in hand. As such, we invest in a comprehensive member protection infrastructure — not merely to meet licensing requirements, but because we genuinely care about the well-being of our community across Malaysia.
Responsible gaming involves several key practices: setting limits before you play, understanding that game outcomes are random and unpredictable, not chasing losses, and most importantly — stopping when it's no longer fun. Your primary goal when playing at mix88 should be entertainment, not a source of income.
Core Principles: Gambling should be treated as paid entertainment, not an investment or a way to solve financial problems. Set an entertainment budget and stick to it.
Research shows that a small number of online gaming platform users may experience self-control issues. By providing the right tools and information, mix88 aims to ensure all members have access to the resources needed to make informed gaming decisions. Our responsible gaming policy is part of our broader commitment to ethical and responsible operations.
We also work with local gambling support organisations to ensure members who need professional help can be referred to the right place quickly and without stigma.
Recognising the early signs of a gambling problem is the most important first step. Many people are unaware their habits have changed until the negative effects begin to show. Here are the signs to watch for in yourself or someone you care about:
Behavioural Signs:
Emotional & Mental Signs:
If you recognise two or more of the signs above in yourself, this may indicate that you need to pause and reassess your relationship with gaming. mix88 provides self-control tools you can activate instantly through your account settings, with no need to contact anyone or wait for approval.
Answer the following questions honestly. If you answer "Yes" to three or more, we strongly encourage you to reach out to the mix88 support team or use our self-control features:
Have you ever felt the need to bet with increasingly larger amounts of money to get the same thrill?
Have you ever tried to cut down or stop gambling but were unable to?
Do you frequently think about gambling — planning your next bet or figuring out how to get money to play?
Have you ever used gambling as a way to escape from problems or negative feelings such as guilt, anxiety, or depression?
Have you ever chased losses — that is, returned to play the next day to try to win back money you had lost?
Have you ever lied to family members, friends, or others about how much you gamble?
Has your gambling ever caused problems in your personal relationships, work, or finances?
Have you ever borrowed money or sold possessions to fund your gambling?
This test is a guide only and is not a clinical diagnosis. If you are concerned, please contact a qualified mental health professional or a recognised gambling support organisation.
All mix88 self-control tools are designed to be easily accessible and straightforward to use. Here is a step-by-step guide to activating each protection feature:
Go to the login page and enter your credentials as usual.
Click your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
On the settings page, look for a tab or section labelled "Responsible Gaming" or "Self-Control".
Enter your desired deposit limit, loss limit, or time limit amount. Select the period (daily, weekly, or monthly) and confirm the changes.
The limits you set take effect immediately. To increase a limit, a 24-hour waiting period applies as an additional safety measure.
To activate a temporary self-break or long-term self-exclusion, follow the same steps above and select the "Self-Break" or "Self-Exclusion" option. Choose the appropriate duration and confirm your selection. Please note that self-exclusion cannot be reversed before the set period expires.
Deposit Limit Reduced Immediately: When you reduce your deposit limit, the change takes effect immediately. However, to increase a limit, a 24-hour cooling-off period applies to give you time to reconsider.
Mix88 is a platform exclusively for individuals aged 18 years and above only. We take this responsibility very seriously and implement various measures to prevent access by minors.
Every new account registration at mix88 requires age verification through a strict KYC (Know Your Customer) process. Members are required to submit valid identification documents, and accounts that cannot verify an age of 18+ will be suspended until verification is complete.
If you are concerned that your child or dependent may be accessing online gambling platforms, here are some steps you can take:
If you suspect that someone under the age of 18 has created or accessed an account on mix88, please contact our support team immediately via 24/7 Live Chat and we will take prompt action.
Mix88 is a platform that puts member well-being first. Register today and enjoy a fun gaming experience with the best protection tools to keep you always in control.